1. Access Your Booking List
Log in to the Reseller Portal and navigate to the Bookings or Orders section in the dashboard. Here you can view all bookings made through your reseller account, including booking status, customer details, and tour information.
Use the search to quickly find a specific booking by:
- Booking ID
- Customer name
- Travel date
- Product or tour name
2. Edit Booking Details
If a customer needs to update their booking (for example, changing participant details or contact information):
- Open the relevant booking from the booking tab.
- Click Edit Booking.
- Update the necessary information.
- Save the changes.
Please note that certain changes (such as date or guest number changes) may depend on supplier availability and product policies.
3. Cancel a Booking
If a customer wishes to cancel a booking:
- Locate the booking in the Bookings section.
- Open the booking details.
- Click Cancel Booking.
- Confirm the cancellation request.
The system will automatically apply the supplier’s cancellation policy. Depending on the policy, the booking may be eligible for a full refund, partial refund, or no refund.
4. Request a Refund
For eligible bookings, you can submit a refund request directly through the portal.
Steps typically include:
- Open the cancelled booking.
- Select Request Refund.
- Provide a reason for the refund request.
- Submit the request for review.
The refund will be processed according to the supplier’s policy and payment processing timeline.
5. Track Booking Status
Within the booking details page, you can monitor the current status of each reservation, such as:
- Confirmed
- Pending
- Cancelled
- Refund Requested
- Refund Processed
This transparency helps you keep customers informed and manage your bookings efficiently.
Tips for Resellers:
- Always review the product cancellation policy before making changes.
- Inform customers about refund timelines in advance.
- Contact support if a booking requires supplier approval or special handling.