Tourmatic

This Privacy Policy applies to the personal information collected by Tourmatic, a product of Trip Social, via our websites located at tourmatic.io.

1. What is "Personal Information"?

Under the Privacy Act 1988 (Cth), "personal information" is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. Information that does not disclose your identity or allow for your identity to be ascertained is generally not classified as "personal information" and is not subject to this policy.

2. What information do we collect?

The personal information we collect depends on how you interact with our websites and services. The information we may collect and hold about you includes:

Contact Information: Name, email address, phone number, and physical address.
Account Details: Usernames, passwords (stored securely), and other account registration information.
Booking and Transaction Information: Details related to subscriptions, bookings, including payment information (such as credit card details, processed securely via a third-party payment gateway).
Technical Data: Information about your device, browser type, IP address, location information, and cookies. We use cookies to improve your website experience and for analytics purposes.

3. How we collect your personal information

We collect personal information directly from you when you:

Create an account on our websites.
Subscribe to our plans or services.
Contact our customer support team.

4. Purpose of collection

We collect and use your personal information for the following purposes:

To provide and operate our services, including processing subscriptions and managing your account.
To communicate with you about your account or other inquiries.
To improve our websites and services, and for internal business purposes such as data analysis, security, and fraud prevention.
To send you marketing and promotional materials about our products and services, in accordance with applicable laws. You may opt out of these communications at any time.

5. Disclosure of Personal Information

We may disclose your personal information to:

Third-Party Service Providers: We use trusted third-party providers to assist us with website hosting, data analysis, marketing, and payment processing.
Parent Company: We may share information with our parent company, Trip Social Group, to operate and improve our services.
Legal Compliance: We may disclose your information if required by law or a government authority.

6. Access and correction

You have the right to access and correct the personal information we hold about you. If you would like to access or update your information, please contact us using the details below.

7. Data Deletion Request

If you wish to have your personal data deleted from our platforms, please send an email to hello@tourmatic.io. We will review and verify your request and take appropriate steps to delete your data, subject to any legal obligations or data retention policies.

8. Overseas Transfer

Your personal information may be transferred to and stored in countries outside of Australia or Vietnam. Where this occurs, we will take reasonable steps to ensure that the recipient handles your information in accordance with this Privacy Policy and applicable privacy laws.

9. General Data Protection Regulation (GDPR)

Our websites do not specifically target customers in the European Union, and we do not actively monitor the behavior of individuals in the EU. Therefore, the GDPR does not generally apply to our services.

10. How to contact us about privacy

If you have any questions or complaints about our privacy practices, or if you wish to exercise your rights, please contact us at hello@tourmatic.io